Learn about ways to solve common Internet connection issues. Use our Guided Solutions Tool to quickly find your home Wi-Fi information, get help connecting more devices to your network or resolve troubles with your router. You can also check your router for more details on how to resolve issues you may be experiencing with your connection.
Troubleshooting IP Connectivity and Routing Problems When troubleshooting IP connectivity problems across large networks, it always helps to have a network diagram handy so that you can understand the path that the traffic should take and compare it to the path that it is actually taking. Troubleshooting Access Problems . If you are having difficulty with your Internet access, the most likely causes are one or more of the following: Your high-speed modem and/or router is disconnected or should be rebooted. Your high-speed modem and/or router has failed. Your computer is disconnected from the network. Your computer needs to Apr 11, 2020 · To check the Internet connection ping an IP address on the Internet. You can try the Google DNS server IP address 8.8.8.8. e.g. ping 8.8.8.8. If this works OK then you have a working Internet connection. To check DNS ping a variety of websites using the domain name. e.g. ping www.google.com , ping www.steves-internet-guide.com Jun 19, 2020 · The following article assists you in troubleshooting wireless network problems with routers, wireless access points, wireless extenders, and wireless USB adapters. To troubleshoot wireless network problems: For new routers that have yet to be connected to the internet, refer the installation guide and user manual that was supplied with the router.
If the Internet connection is still unstable, check the cable modem to see if it feels hot. When a modem overheats, it can cause the Internet connection to be unstable. If this is the case, turn it off and let it cool down, then try turning it on and testing the Internet connection.
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Troubleshooting IP Connectivity and Routing Problems When troubleshooting IP connectivity problems across large networks, it always helps to have a network diagram handy so that you can understand the path that the traffic should take and compare it to the path that it is actually taking. Troubleshooting Access Problems . If you are having difficulty with your Internet access, the most likely causes are one or more of the following: Your high-speed modem and/or router is disconnected or should be rebooted. Your high-speed modem and/or router has failed. Your computer is disconnected from the network. Your computer needs to Apr 11, 2020 · To check the Internet connection ping an IP address on the Internet. You can try the Google DNS server IP address 8.8.8.8. e.g. ping 8.8.8.8. If this works OK then you have a working Internet connection. To check DNS ping a variety of websites using the domain name. e.g. ping www.google.com , ping www.steves-internet-guide.com